Refund policy
Returns & Refunds
We want you to love every piece you order from GildedFind. If something is not right, please contact us and we will do our best to help.
Return Window
You may request a return within 30 days of delivery. Returned items must be unworn, unused, and in their original condition with all packaging included.
Items Not Eligible for Return
- Items that show signs of wear, damage, or alteration
- Items returned without original packaging
- Gift cards
- Final sale items
- Custom or personalized items, if applicable
How to Start a Return
To start a return, email us at support@gildedfind.shop with your order number and reason for return. We will review your request and reply within 2 business days.
Refunds
Once your return is received and inspected, we will notify you whether the refund is approved. Approved refunds will be issued to your original payment method within 5-10 business days, depending on your bank or card issuer.
Return Shipping
Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect. For approved defective or incorrect items, we will provide return instructions.
Exchanges
If you need a different size or color, we recommend returning the original item and placing a new order. This helps ensure faster processing and availability.
Damaged or Incorrect Items
Please contact us within 7 days of delivery if your item arrives damaged, defective, or incorrect. Include your order number and photos of the item and packaging.
Questions?
Email us at support@gildedfind.shop.